The most important part of resolving a problem is our being able to reproduce the problem, so please provide as much detail as possible! OctaneRender for SketchUp version (e.g. Skatter version, if you have it installed (e.g. If you have a support issue, please provide the following information: If you are having any problems, the first thing you should check is that you do not have different versions of other Octane products installed. We recommend uninstalling all previous versions of the SketchUp plugin before installing the latest version.
You can install more than one of these on the same computer they are treated as separate applications. There are separate installers for the SketchUp 2017, 2018, 2019, and 2020 versions of the plugin. The plugin is not compatible with AMD or Intel GPUs.One or more recent model Nvidia GPU cards.SketchUp 2017, 2018, or 2019 for MacOS SketchUp 2018 or 2019 is recommended.The plugin is not compatible with any x86 (32-bit) version of SketchUp or Windows.Microsoft Windows 7, 8, 8.1, or 10 for 圆4.SketchUp 2017, 2018, or 2019 for Windows 圆4 SketchUp 2018 or 2019 is recommended.OctaneRender 2019.1.5 release announcement.For the moment, avoid creating advanced cameras in scenes intended for use with the Octane Render plugin. Developers at Trimble are aware of the issue and are working on a fix. This is due to a bug in SketchUp that we are unable to do anything about from our end. Known issue: SketchUp's Advanced Camera feature is not compatible with the Octane Render plugin. There have been some critical fixes in this newer version. Important: We recommend that you upgrade your NVIDIA driver to version 419.17 or newer. To use Octane 2019.1.5 (Standalone or Plugins), you need to have a Studio or Enterprise subscription license. Supported UI scaling based on the monitor settings - to fix small UI issues on 4k monitor.Release Notes for Octane Render SketchUp Plugin 2019.1.5
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